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Frequently asked questions
Is the pearl real?
Yes. Every oyster contains a genuine cultured freshwater pearl, usually 6-8 mm.
Does every oyster have a pearl?
Yes, every single one. There are no empty shells.
What colour will my pearl be?
That's the surprise. Each colour has its own meaning: white for health, cream for happiness, pink for love, dark for wisdom and orange for wealth.
Can I choose the colour?
No. The colour is decided by nature inside the oyster, which is what makes opening it special.
Is the oyster alive?
No. It comes from a pearl farm and is preserved and sealed before packing, so it arrives ready to open.
How do I open it?
Pull the ring to open the tin, take out the oyster and gently pry the shell apart at its edge. The pearl sits inside, ready to place in the pendant.
Does it smell?
No. The oyster is sealed in a preserving solution, so it's clean and odour-free. You can open it indoors at the table.
Can I keep it sealed until the big day?
Yes. Keep the tin sealed somewhere cool and dry until it's time to open it.
What is the necklace made of?
The silver cage pendant and chain are hypoallergenic stainless steel, lead- and nickel-free, for everyday wear.
How long is the chain?
The chain is 45 cm (17.7 in) with a lobster clasp.
How does the pearl go into the pendant?
The cage pendant opens up. Place the pearl inside, close it, and it's held securely.
Does it come ready to give?
Yes. It arrives in a gift box, so there's nothing to wrap.
How does Buy 2, Get 1 Free work?
Choose the Buy 2, Get 1 Free option before adding to cart and you'll receive three pearl necklace sets for the price of two.
How long does shipping take?
Orders are processed within 1-3 business days, then delivery takes 5-7 business days.
You'll get a tracking number by email as soon as your order ships.
Can I track my order?
Yes. Use the tracking link in your shipping email, or the Track My Order page on our site.
What if something isn't right?
You're covered by our 30-day money-back guarantee. Contact us within 30 days of delivery at info@tryolivelle.com and we'll make it right.